So, whats the quality like of the Unichip?
Blog 3: So, I’m sitting in an OZTENT camping chair, enjoying a nice cold glass of water on a 30-degree day. Blue, very blue sky, I can hear the birds chirping in the background, looking up I can see a large Wildebeest and some Zebra in the back ground, I would say maybe 750 meters away from where I’m typing.
I am not in Australia this is clear. I am in South Africa, lucky enough to be at the country of origin of the Unichip.
Being a modern day mechanic I have been lucky enough to travel to go to very different countries, and South Africa has been one of the most rewarding. Not only from a business stand point but a cultural stand point, to see the animals, the country side and the similar conditions and the temperature very close to sunny QLD, (Except the altitude, this im saving for another blog) and nearly everyone goes camping, everyone has a braai (We know as a bbq, but a lot better they are mad about wood over here, im talking real collectors of wood, every tree has a different flavor and you must cook you braai over bush wood to give you meat the specific flavor, in my opinion they do meat better then us…. That’s a very hard sentence for me to type as I love a thick rib eye on the bbq but I will be honest and concede defeat to the South Africans)
However these similarities bring both of our countries closer together and the fact we both drive our vehicles under similar conditions and because of this the Unichip is a perfect fit for your Australian delivered vehicle.
That’s right, most people don’t know the where the product is produced, or even the history of the Unichip.
The majority of people who I deal with assume the product is American and made in Taiwan…. Or China, this couldn’t be further from the truth.
The Unichip is made in South Africa, from design to manufacturing; the entire Unit is assembled in a factory in Johannesburg. The software is written in South Africa; from start to finish the entire manufacturing process of the Unichip is in South Africa.
Now this generally gets an odd response from customers. Most people don’t know what to say, then you get the odd person suggesting its better than being made in China, Taiwan or even the U.S…. From seeing first hand the equipment, from the manufacturing of the PC boards to the equipment used for quality control is second to none.
To break it down:
1. The PC boards are loaded into a CNC picker or “Chip Shooter” as it’s been nick named here.
2. Once Every PC board has received all of its components it’s sent down the line to the soldering machine. (This is all automated and has no human involvement.)
3. The flow solder machine seamlessly fills the PC boards and its components with solder and the finished PC boards are delivered via conveyer belt ready for photographic inspection.
4. Now its more then taking a picture of a PC board and saying “okay next,” Dastek use what’s called a A.O.I Machine also known as an Advanced Optical Inspection Machine. This machine takes million of images, using different color cameras to see if there is any imperfections. It check’s part location, part numbers, orientation, solder joints and I am told much, much more!
5. The final inspections is the X-Ray Machine this take images of the solder between the PC board and the Components to ensure its made full contact.
So i guess the real question now is, how many Unichip’s are found faulty in the manufacturing process…? I did ask the question… “So how many Unichip faults do you get in the manufacturing process?”
With a sense of pride I was told “one in 4000” this no matter what you believe is an amazing figure, .025 of a percent fault rate and I tilt my hat to the guys at Dastek, Because of this reason it gives us the distributor an over whelming sense of confidence that we are not going to have any issues in the future that may hurt us.
Now this feeling of confidence in a product is not easy to gain, it has to be earnt. This is hard to describe to a Unichip agent (Until they use the product and attended the training course.) and even harder again to the consumer. People do research, and the most common question I get is “what is the warranty like?” or “How many do you send back for refunds” (Yes people ask how many we return for refunds….) the warranty is 2 years. How many do I send back, I am not going to hide the answer, as this is something I am very proud of…. Four.
Yep, from the 1000’s of units we have sold Australia wide we have sent 4 back due to faults and out of that 4 sent back for warranty only one unit had a real fault.
Now this in my opinion is something very rare these days, a manufactured product that has fewer faults than .025%. I know I am selling a quality product that our end users will be happy and confident with.